1. Introduction
This Privacy Policy explains how ReaDriva collects, uses, processes, stores, and protects personal information of users who access or use the platform.
2. Information We Collect
2.1 Personal Information
ReaDriva may collect personal information including:
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Full name
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Phone number
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Email address
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Profile image
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Identification details where required
2.2 Location Data
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Real-time GPS location
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Pickup and drop-off locations
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Route and trip data
This information is necessary to provide accurate ride-matching and navigation services, and trip tracking
2.3 Device and Technical Information
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IP address
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Device type and operating system
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Application version
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Log and diagnostic data
2.4 Transaction Information
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Ride history
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Payment records
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Billing details processed through third-party providers
2.5 Audio and Microphone Access
- Microphone access is only activated when the user chooses to use voice input. ReaDriva does not record audio in the background and does not access the microphone without user action and permission.
- Voice input may be processed by device or third-party speech recognition services to convert spoken words into text for navigation and search functionality.
- ReaDriva may request access to the device microphone for voice search and voice input features. This allows users to speak their destination or search query instead of typing.
2.4 Camera Access
- ReaDriva may request access to the device camera to allow drivers to capture profile photos
- The camera may also be used within in-app chat to capture and send images between drivers and users for communication related to trips, support, or service delivery.
- Camera access is only used when the user actively chooses to capture or upload an image. ReaDriva does not access the camera in the background.
3. How We Use Information
ReaDriva uses collected information for the following purposes:
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Facilitating ride requests and matching users with drivers
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Enabling real-time trip tracking
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Processing payments and managing transactions
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Communicating service updates and notifications
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Improving platform performance and user experience
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Detect and prevent fraud, abuse, and unauthorized activity
4. Legal Basis for Processing
Personal information is processed based on:
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User consent
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Performance of contractual obligations
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Compliance with legal requirements
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Legitimate business interests
5. Sharing of Information
ReaDriva may share information with:
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Independent drivers for ride coordination
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Payment processing providers
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Technology and infrastructure service providers
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Regulatory authorities or law enforcement where required
ReaDriva does not sell personal data to third parties.
6. Data Security
ReaDriva implements reasonable administrative, technical, and physical measures to protect personal data.
However, users acknowledge that:
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No system is completely secure
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Data transmission over the internet carries inherent risks
7. Data Retention
Personal data is retained only for as long as necessary to:
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Provide services
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Comply with legal obligations
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Resolve disputes and enforce agreements
8. User Rights
Users have the right to:
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Access their personal information
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Request correction of inaccurate data
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Request deletion of personal data (subject to legal limitations)
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Withdraw consent where applicable
Requests may require identity verification.
9. Third-Party Services
ReaDriva may integrate with third-party services such as payment gateways and mapping services.
ReaDriva is not responsible for the privacy practices of such third parties.
10. International Data Transfers
Where necessary, personal data may be transferred and processed outside South Africa, subject to appropriate safeguards and legal requirements.
11. Children’s Privacy
ReaDriva services are not intended for individuals under the age of 18. The platform does not knowingly collect personal data from minors.
12. Limitation of Liability
ReaDriva shall not be held liable for:
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Unauthorized access beyond reasonable control
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Data breaches caused by third parties
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User failure to protect account credentials
13. Updates to this Policy
ReaDriva reserves the right to update this Privacy Policy at any time.
Continued use of the platform constitutes acceptance of the updated policy.
14. Contact Information
For privacy-related inquiries:
Email: support@readriva.com
