Privacy Policy

1. Introduction

This Privacy Policy explains how ReaDriva collects, uses, processes, stores, and protects personal information of users who access or use the platform.

ReaDriva is committed to safeguarding personal data in compliance with applicable laws, including the Protection of Personal Information Act (POPIA) of South Africa.

By accessing or using ReaDriva, you consent to the collection and processing of your information as described in this policy.

2. Information We Collect

2.1 Personal Information

ReaDriva may collect personal information including:

• Full name
• Phone number
• Email address
• Profile image
• Identification details where required

2.2 Location Data

• Real-time GPS location
• Pickup and drop-off locations
• Route and trip data

This information is necessary to provide accurate ride-matching and navigation services.

2.3 Device and Technical Information

• IP address
• Device type and operating system
• Application version
• Log and diagnostic data

2.4 Transaction Information

• Ride history
• Payment records
• Billing details processed through third-party providers

3. How We Use Information

ReaDriva uses collected information for the following purposes:

• Facilitating ride requests and matching users with drivers
• Enabling real-time trip tracking
• Processing payments and managing transactions
• Communicating service updates and notifications
• Improving platform performance and user experience
• Detecting and preventing fraud or misuse

4. Legal Basis for Processing

Personal information is processed based on:

• User consent
• Performance of contractual obligations
• Compliance with legal requirements
• Legitimate business interests

5. Sharing of Information

ReaDriva may share information with:

• Independent drivers for ride coordination
• Payment processing providers
• Technology and infrastructure service providers
• Regulatory authorities or law enforcement where required

ReaDriva does not sell personal data to third parties.

6. Data Security

ReaDriva implements reasonable administrative, technical, and physical measures to protect personal data.

However, users acknowledge that:

• No system is completely secure
• Data transmission over the internet carries inherent risks

7. Data Retention

Personal data is retained only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

8. User Rights

Users have the right to:

• Access their personal information
• Request correction of inaccurate data
• Request deletion of personal data (subject to legal limitations)
• Withdraw consent where applicable

Requests may require identity verification.

9. Third-Party Services

ReaDriva may integrate with third-party services such as payment gateways and mapping services.

ReaDriva is not responsible for the privacy practices of such third parties.

10. International Data Transfers

Where necessary, personal data may be transferred and processed outside South Africa, subject to appropriate safeguards and legal requirements.

11. Children’s Privacy

ReaDriva services are not intended for individuals under the age of 18. The platform does not knowingly collect personal data from minors.

12. Limitation of Liability

ReaDriva shall not be held liable for:

• Unauthorized access beyond reasonable control
• Data breaches caused by third parties
• User failure to protect account credentials

13. Updates to this Policy

ReaDriva reserves the right to update this Privacy Policy at any time.

Continued use of the platform constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related inquiries:

Email: support@readriva.com